Terms of Service

These Terms of Service ("Terms") govern the use of Zyrft, a web-based sales CRM, provided by Frac CFO Jonas Tyrone Lobaton, pl. Ludwika Waryńskiego 2A/15, 60-579 Poznań, Poland, a business registered in the Polish Central Register and Information on Economic Activity (CEIDG) as a sole proprietorship (jednoosobowa działalność gospodarcza), REGON 541535392, NIP 7812088253 ("we", "us", "our"). "Zyrft" is the name of our product, not a separate company.

You accept these Terms by ticking the box when you create an account, or by using the Service. If you accept on behalf of a business, you confirm that you are authorised to bind it.

Zyrft is intended for business use: companies, partnerships and people running a business, and their staff. It is not offered to consumers for personal use.

If you are a natural person running a sole proprietorship and the contract is not of a professional nature for you, Polish law may give you some of the protections that apply to consumers (Article 385⁵ of the Polish Civil Code and Article 38a of the Polish Consumer Rights Act), including protection against unfair terms and, where applicable, a right to withdraw from a contract concluded at a distance. We accept such customers, and nothing in these Terms limits those rights.

Right of withdrawal. If you have this right, you may withdraw from the contract within 14 days of concluding it, without giving a reason, by sending us a clear statement, for example by email to jonas.frac.cfo@gmail.com. If you asked us to start a Paid Plan during those 14 days, you pay only for the part of the Service provided until you told us you were withdrawing. We refund any other payment within 14 days, using the payment method you used. The Free Plan costs nothing.

We may refuse to open an account or a Subscription if we reasonably believe that the information given is false or that the Service would be used unlawfully.

Zyrft helps small sales teams manage leads, track deals and forecast revenue. At the date of these Terms the Service includes:

• On every plan: companies and contacts (with duplicate checks and merge), opportunities with stages, Kanban and closing-soon views, activities and follow-up reminders, a sales dashboard, Excel/CSV import and export, and team roles.
• On the Pro plan, in addition: weighted revenue forecasts, deal analysis and win-loss reports, sales targets, a daily digest email, an audit log, time-limited support access, recurring contracts and renewal reminders, proposals with PDF export, website lead forms, sales intelligence reports and financial performance (profit-and-loss and budget comparison, sales-to-cash).

The current list for each plan is on the Pricing page. Features that are announced as planned or in development are not part of the Service until they are released. We do not currently offer artificial intelligence features (see section 14).

We may improve, change or remove features over time as described in section 16.

• Registration. Give accurate information and keep it up to date. Each person needs their own account. An email address must be confirmed before the account can sign in.
• Credentials. Keep your password confidential and do not share accounts. You are responsible for activity under your account unless it results from our failure.
• Workspace admins. The person who creates a workspace becomes its admin. Admins can invite and remove users, assign roles (admin, sales manager, salesperson) and record visibility, change settings, export data, grant time-limited support access and manage the Subscription. Only admins can manage billing.
• Authorized Users. The Customer is responsible for its Authorized Users' compliance with these Terms and for removing access when someone leaves.
• Security incidents. Tell us promptly at jonas.frac.cfo@gmail.com if you suspect unauthorised access to your account or workspace. We may require a password reset or temporarily restrict access to protect the account.

Prices are in US dollars and exclude VAT (section 7). Examples for Pro: 3 users cost $29 and 4 users $37 per month.

Limits. When a workspace reaches a limit, you cannot add more of that item until you are under the limit again or upgrade. Existing records are never deleted because of a limit. If a workspace on the Free plan has more users than the plan allows (for example after a paid plan ends), it becomes read-only until users are removed or a Paid Plan is started.

Older plans. Workspaces that already hold an earlier paid plan keep it on its existing terms until it ends or is changed.

Which prices apply. The prices and limits that apply to a Subscription are those shown on the Pricing page and in Stripe Checkout when you subscribe, as changed later under section 7.

• Length and eligibility. A workspace's first Pro Subscription starts with a free trial of 14 days. A workspace that has had a paid Subscription before does not get another trial.
• Card required. You enter a payment card in Stripe Checkout to start the trial. You are not charged during the trial.
• Automatic conversion. When the trial ends, the Subscription continues as a paid monthly Subscription and your card is charged for the first month, unless you cancel before the trial ends. After that it renews every month until cancelled.
• Reminder. Your trial end date is shown under Billing in the app, and we email the billing contact a reminder about 7 days before the trial ends (for trials shorter than 7 days, when the trial starts).
• How to cancel during the trial. An admin opens Billing → Manage billing (Stripe's billing portal) and cancels. If you cancel during the trial you are not charged, and the workspace returns to the Free plan when the trial ends.

• Payment. Subscriptions are billed monthly in advance in US dollars by our payment processor, Stripe. Invoices and receipts are available in the billing portal. We never receive your full card number. Charges appear on card statements as FRAC CFO.
• Taxes. Prices exclude VAT. Where we must charge VAT, it is added and shown at checkout and on the invoice.
• Users and proration. Every admin, sales manager and salesperson in a workspace counts as a billed user, including open invitations. When users are added or removed, Stripe adjusts the Subscription and the prorated difference appears on the next invoice. You cannot reduce paid users below the number of users and open invitations in the workspace.
• Promotion codes. We may offer promotion codes at checkout under the conditions shown with them.
• Failed payments. If a payment fails, Stripe retries it. The workspace keeps full access for 7 days after the payment became overdue; after that it becomes read-only until the outstanding amount is paid. Nothing is deleted.
• Price changes. We may change prices for future billing periods. We will tell workspace admins by email at least 30 days before a price increase applies to an existing Subscription. You may cancel before the new price applies.

• How to cancel. A workspace admin cancels in Billing → Manage billing (Stripe's billing portal).
• When it takes effect. The cancellation takes effect at the end of the current billing period, and the Paid Plan stays available until then. Billing shows the date it ends.
• After a Paid Plan ends. The workspace moves to the Free plan automatically. All Customer Data is kept. If the workspace has more users than the Free plan allows, it becomes read-only until users are removed or a Paid Plan is started. Admins can export all data at any time.
• Refunds. Fees already paid for a billing period are not refunded when you cancel during that period, because the Paid Plan stays available until the period ends. This does not affect any refund you are entitled to under mandatory law, or a refund we agree to for a billing error or a problem caused by us.
• Cancellation is not deletion. Cancelling a Subscription does not delete your account, workspace or data. Deletion is a separate request (section 10).

• Ownership. As between you and us, the Customer keeps all rights in Customer Data. We do not claim ownership of your leads, contacts, opportunities, financial files or other business information.
• Our limited licence. You allow us to host, copy, process and display Customer Data only as needed to provide, secure and support the Service for you, to comply with law and as described in our Privacy Policy.
• Your responsibilities. You are responsible for the accuracy and lawfulness of Customer Data, including having a legal basis for personal data you store and informing the people concerned (for example the people who submit your website lead forms or receive your proposals). Do not store special categories of personal data (such as health data) or payment card numbers in Zyrft.
• Access inside your workspace. Access follows the roles and visibility settings your admins choose. Our staff do not access Customer Data unless an admin grants time-limited support access, or where needed to keep the Service secure or to comply with law.

• Export. Admins can export companies, contacts, opportunities and activities to Excel or CSV at any time, on any plan, including after a Paid Plan ends. Each user can download their own personal data under Settings → Privacy.
• While a workspace exists, we keep its data, including after a Paid Plan ends. Free Plan workspaces unused for 12 months may be deleted after 30 days' notice (section 19).
• Deleting records. Admins and authorised users can delete records in the app; deleted records are removed from our live database.
• Deleting an account or workspace. A user can request deletion of their account under Settings → Privacy. An admin can ask us to delete a whole workspace by emailing jonas.frac.cfo@gmail.com. These requests are carried out manually; we respond within one month. Deleting a workspace permanently deletes its data.
• Backups. Our database provider makes a daily backup of the database, which is kept for 7 days and used to restore the Service after a failure. Deleted data disappears from backups when they expire. Please export data you need to keep.
• Legal retention. We may keep billing and accounting records, and data needed to establish or defend legal claims, for as long as the law requires or allows.

More detail is in the Privacy Policy.

Our Privacy Policy explains how we handle personal data for our own purposes, such as accounts and billing, as a controller.

For personal data in Customer Data, the Customer is the controller and we are its processor. We will:

• process it only on the Customer's documented instructions, which are these Terms and the Customer's use of the Service, unless the law requires otherwise;
• ensure that people authorised to process it are bound by confidentiality;
• protect it with appropriate security measures (described on our Security page);
• use the sub-processors listed in the Privacy Policy and inform the Customer before adding or replacing one, so it can object;
• help the Customer respond to requests from data subjects and meet its security and breach-notification duties;
• notify the Customer without undue delay after becoming aware of a personal data breach affecting Customer Data;
• delete or return Customer Data when the Service ends, unless the law requires us to keep it; and
• provide information needed to demonstrate compliance.

These commitments are our data processing terms under Article 28 of the GDPR. A separate data processing agreement with more detail is in preparation and will be available on request at jonas.frac.cfo@gmail.com. Accepting these Terms is not consent to processing; the legal bases are explained in the Privacy Policy.

You and your Authorized Users must not:

• access or try to access other workspaces, accounts or systems without permission, or test the Service's security without our written agreement;
• use the Service for fraud, unlawful activity or to violate anyone's rights, including privacy and intellectual property rights;
• send spam or unlawful marketing using data held in Zyrft, or collect personal data unlawfully;
• upload malware or harmful code, or overload, disrupt or reverse engineer the Service except as the law allows;
• scrape or extract data from the Service by automated means other than the export tools we provide;
• share accounts or credentials, or get around plan limits, user counts or security controls;
• harass anyone or store unlawful content; or
• use the Service in a way that breaks the terms of a third-party service connected to it.

The Service relies on third-party providers, including Supabase (database and authentication), Vercel (hosting), Stripe (payments) and Resend (email). They are listed with their roles in our Privacy Policy.

Payments are processed by Stripe; Stripe's own terms and privacy policy also apply to the payment information you give it. Zyrft does not currently connect to other external services on your behalf. If we add optional integrations, the third party's terms may apply to them as well.

We are responsible for the providers we choose to deliver the Service, but not for third-party services you choose to use separately.

Zyrft does not currently offer artificial intelligence features, and no Customer Data is sent to AI providers.

We are developing optional AI tools. Before any are released, we will publish additional terms explaining how they work, which providers are used, any charges, and how admins can switch them on or off. AI features will be optional, and outputs will be suggestions that users should review before relying on them.

We, or our licensors, own the Service, including its software, design, documentation and the Zyrft name and logo. During your Subscription or use of the Free Plan we give you a non-exclusive, non-transferable right to use the Service for your internal business purposes under these Terms.

You keep all rights in Customer Data (section 9). If you send us suggestions or feedback, we may use them to improve the Service without obligation to you; this does not give us any rights in your Customer Data.

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or error-free, and we do not offer a service level agreement or uptime commitment. We may carry out maintenance, which may briefly interrupt the Service; where practical we will plan it to limit disruption.

We may change the Service, for example to improve it, for security or because of legal requirements or changes by our providers. If we remove a feature that is a material part of a Paid Plan, we will tell admins in advance and you may cancel.

If we decide to discontinue the Service, we will give at least 60 days' notice so you can export your data, and refund any fees paid for the period after the Service ends.

Zyrft calculates pipeline values, weighted forecasts, targets, profitability and budget comparisons from the information you and your users enter, and from assumptions such as stage probabilities and expected close dates.

• Forecasts and pipeline values are estimates, not guarantees of future sales or revenue.
• Won deal values are sales bookings, not accounting revenue.
• Financial performance reports reflect the figures you import; we do not audit them.
• Zyrft is not financial, accounting, tax, investment or legal advice. Make important decisions with appropriate professional advice.

This section does not limit our responsibility for errors in the Service's own calculations that are caused by our fault.

• Service quality. We provide the Service with reasonable care and skill. Except as stated in these Terms and to the extent the law allows, we do not give other warranties, for example that the Service will meet every specific need of your business.
• Indirect losses. To the extent the law allows, neither party is liable for loss of profits, revenue, business opportunities or goodwill, or for indirect or consequential loss.
• Liability cap. To the extent the law allows, each party's total liability arising out of these Terms in any 12-month period is limited to the fees the Customer paid us in that period, and for the Free Plan to EUR 100.
• What we never exclude. Nothing in these Terms excludes or limits liability for damage caused intentionally (Article 473 § 2 of the Polish Civil Code), for personal injury, or any other liability that cannot be excluded or limited by law, nor the mandatory rights of customers who are protected like consumers.
• Your responsibility. You are responsible for claims arising from Customer Data you store unlawfully or from your breach of section 12.

• By you. You can cancel a Subscription at any time (section 8) and ask us to delete your account or workspace (section 10).
• Suspension by us. We may suspend access to a workspace or account, in whole or in part, if it is needed to stop a security threat, fraud or illegal activity, or if there is a serious or repeated breach of these Terms. Where reasonable, we will tell the admins first and give them time to fix the problem. Non-payment leads to read-only access as described in section 7, not to deletion.
• Termination by us. We may end these Terms for a workspace after notice if a serious breach is not fixed within 14 days of our notice, or immediately where the law allows (for example in case of fraud).
• Inactive Free workspaces. If none of a Free Plan workspace's users has signed in for 12 months, we may delete the workspace. We will warn its admins by email at least 30 days before; signing in during that period keeps the workspace. Workspaces with a Subscription are never deleted for inactivity.
• After termination, we will give admins a reasonable opportunity to export Customer Data, unless the law prevents it, and then delete it as described in section 10.

We may update these Terms, for example when the Service, our prices or the law change. Each version has a version number and date, shown at the top of this page; earlier versions are listed below.

For changes that materially affect you, we will tell workspace admins by email at least 30 days before they take effect. If you do not agree, you may cancel before the change takes effect. Changes required by law, or that only benefit you, can take effect immediately. If a change requires your renewed acceptance, we will ask for it in the app.

A change to these Terms does not change the price of the current billing period of an existing Subscription.

These Terms are governed by Polish law. Disputes with business customers will be decided by the common court competent for our registered address in Poznań, Poland.

This does not deprive customers who are protected like consumers of the protection of mandatory law, including the right to bring proceedings in the courts the law allows. Before going to court, please contact us so we can try to resolve the matter.

Frac CFO Jonas Tyrone Lobaton, pl. Ludwika Waryńskiego 2A/15, 60-579 Poznań, Poland

Email: jonas.frac.cfo@gmail.com

Phone: +48 453 238 451

See also our Privacy Policy and Security page.